What to Expect From Your Volkswagen Service in South Jordan, UT
Welcome to Volkswagen Service Center!
At Volkswagen, our commitment is to deliver outstanding service to ensure your vehicle performs optimally. Whether you require comprehensive repairs, warranty services, or diagnostics, our skilled team stands ready to assist. Below is a guide on what to anticipate during your service reservation.
Schedule Service
Preparation Steps
To facilitate a seamless service experience, preparation is key. Here’s how you can prepare:
- Book Your Service Reservation: Use our convenient online booking tool on our website, visit us in person, or call to arrange your reservation with one of our approachable Service Advisors.
- Bring Necessary Documents: It can be beneficial to have any pertinent documents, like your vehicle's service records or warranty details, especially if you're a new customer or haven’t visited in some time.
- Arrange Alternative Transport: If your service might take some time, consider setting up an alternate means of transport for the duration of your visit.
- Be Understanding: Please be aware that extensive repairs, warranty work, and diagnostic tests can range from several hours to a few days to complete. Your patience and comprehension during this time are greatly valued.
Upon Arrival at the Dealership
Follow these steps when you get to the dealership for your reservation:
- Meet Your Service Advisor: Check in for your reservation with our welcoming Service Advisors. They will go over your service requirements and explain the next steps.
- Transportation Options Discussion: If you haven’t planned alternative transportation while your car is serviced, we offer a free shuttle service within a 10-mile radius. Although Volkswagen of America does not provide loaner cars, our dealership has a limited number of Service Rental vehicles available for rent. In certain cases, VW may cover the rental cost for qualifying warranty repairs. Check with your Service Advisor for details.
During Your Service
Our expert technicians will diligently address your vehicle's needs throughout your reservation. Expect the following:
- Diagnostic Evaluation: Our technicians will conduct comprehensive diagnostics to plan the best service for your vehicle and its condition.
- Repair Work: Our team focuses on completing repairs efficiently, targeting an 85% parts availability rate to achieve same-day repair completion in most cases. However, delays can occur if Volkswagen parts are on backorder, depending on the manufacturer's supply. We understand the inconvenience this may cause and will keep you updated on your vehicle’s status. It’s possible for vehicles awaiting backordered parts to need 2-3 visits for full repair completion.
- Ongoing Updates: Our team will continuously update you on your vehicle's status, informing you of any delays or additional required services. Complex issues may necessitate multiple service reservations.
Rapid Processing Time
We value your trust in Volkswagen Service Center for your servicing and repair needs. We aim to provide top-notch service and ensure your safety on the road. If you have any inquiries or concerns during your visit, please feel free to contact our team. Contact us today to book your service reservation or for further details. We’re eager to assist you.