Letter from our Director re: Coronavirus Measures
First, we hope that this email finds you doing well. Nothing is more important than the health and safety of you and your family — and that has always been the case. COVID-19 has simply made it more apparent.
Without a doubt, these are challenging times. However, that doesn’t mean that life and business don’t continue — it only means they continue in a different way. With that in mind, Volkswagen SouthTowne would like to share the following with our clients and friends:
Virtual Walk-Arounds for the car you are interested in. Our client advisors are now providing digital walk-arounds they can send to you via email or social media. Just ask for this and we’ll send you a video of the car you’re interested in.
Home visits. If requested, we have instructed our client advisors that they can bring a vehicle to you, which we will wipe down before and after, for a demonstration and test drive at your residence.
NEW Payment calculator. You can now calculate lease payments on the new car you want as well as cash price and purchase payments.
Apply for financing online – while we have provided this for a while, we encourage our customers to fill this out online, limiting the time you spend in the dealership. The more accurate information we have, the easier it is to speed up your in-store visit.
Online Trade Offer. Do you have a current vehicle you’d like to trade in? You can now receive a trade-in value for your vehicle via email or text.
Our client advisors can now work the majority of your car deal over the phone. Again, the more accurate information we have regarding your trade and credit situation, the easier it will be to to help you limit time at the dealership, so taking advantage of our finance and trade forms online will help this process out immensely.
Our service department is taking extra measures to wipe down each car after inspection, in addition to cleaning the vehicle’s exterior. Our service advisors have been instructed maintain social distance with other employees and customers.
Our parts department is sanitizing and cleaning desks and shelves throughout the day. Further our parts department staff has been asked to maintain social distance with other employees, as much as possible, and customers.
We are asking our employees and our customers to please stay home if they are experiencing any cold or flu-like symptoms.
We will keep you updated on any changes in the information regarding COVID-19. We are continually monitoring the latest reports from the Center of Disease Control (CDC), World Health Organization (WHO), and local news organizations to keep our customers and employees safe. The healthy and safety offer customers and employees is our priority.
Director of Operations